Warranty and Return Policy

Last Updated: 19.02.2024

At Ninova.com, we aim to maintain the highest level of customer satisfaction. We are here to assist you in case of any issues with the products you purchase. Therefore, we present our warranty and return policy below:

Warranty

Ninova.com provides a certain warranty for our sold products because we trust in the quality and craftsmanship of our products. The warranty period and conditions may vary depending on the type and brand of the product. Warranty terms for each product are specified on the product page or accompanying documents. For more information about warranty terms, please refer to the product page or contact our customer service.

Returns and Exchanges

Order Cancellation

If you wish to cancel your order, you can contact our customer service within 24 hours of placing the order and completing the payment. There will be no processing fee or penalty for order cancellation.

Product Returns

If you believe there is an issue with the product, you can return it within 14 days from the delivery date, along with its original packaging. The returned product must be unused and in its original packaging with tags attached. Before initiating the return process, please contact our customer service for further instructions and information regarding the return process.

Product Exchange

If you wish to exchange your product, please contact our customer service to check the availability of the desired product in stock. Product exchange can be carried out by returning the product and sending the new product.

Return and Warranty Process

To process your return or warranty claims, you can follow the steps below:

1. Contact our customer service and report your request.
2. Our customer service will provide you with necessary instructions and may request necessary documents from you.
3. Once your return or warranty claim is approved, you will be provided with further information regarding the return or exchange process.

Contact

If you have any questions or concerns, please feel free to contact us. Our customer service team is here to answer your questions and assist you.

Ninova.com

Altıntepsi Mah. Tekin Cad. No:26 Bayrampaşa İstanbul/Türkiye

0212 347 58 58

info@ninova.com

Note: This warranty and return policy is subject to change by Ninova.com. Please visit this page regularly for updates on policy changes.